Privacy Policy

1. Introduction

GridLLM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered automation service for Google Sheets.

2. Information We Collect

Account Information

• Email address and name when you create an account
• Billing information for paid subscriptions
• Profile information you choose to provide

Google Sheets Data

• Spreadsheet data you authorize us to access for automation purposes
• Metadata about your Google Sheets (names, structure, permissions)
• Automation workflows and configurations you create

Usage Information

• Service usage patterns and feature utilization
• Error logs and debugging information
• Performance metrics and analytics data

3. How We Use Your Information

• Provide and maintain our automation services
• Execute workflows and AI processing as configured by you
• Improve our service performance and user experience
• Send important service notifications and updates
• Provide customer support and respond to inquiries
• Ensure security and prevent fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

4. Google Sheets Integration

Our service integrates with Google Sheets through Google's official APIs. When you authorize this integration:

• We only access spreadsheets you explicitly authorize
• Your data remains in your Google account; we don't permanently store spreadsheet content
• We may temporarily cache data necessary for automation processing
• You can revoke access at any time through your Google account settings
• We comply with Google's API Terms of Service and Limited Use Requirements

5. AI and Data Processing

When you use our AI features, your data may be processed by third-party AI services:

• Data is sent to AI providers (OpenAI, Google AI, etc.) only when you use AI features
• We implement encryption and security measures during data transmission
• AI providers process data according to their own privacy policies
• We don't use your data to train AI models unless explicitly consented
• Processed data is not retained longer than necessary for service delivery

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• Service Providers: Third-party services that help us operate our platform
• AI Processing: AI service providers for automated workflows you configure
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit permission for specific purposes

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• SOC 2 compliance and security monitoring
• Incident response and breach notification procedures

8. Data Retention

We retain your information only as long as necessary:

• Account data: Until you delete your account or request deletion
• Spreadsheet data: Temporarily during processing, not stored permanently
• Usage logs: Up to 2 years for service improvement and security
• Billing records: As required by law and accounting practices

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Consent Withdrawal: Revoke consent for data processing
• Object: Object to certain types of data processing

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze service usage and performance
• Provide personalized experiences

You can control cookie settings through your browser preferences.

11. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

12. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@gridllm.com
Data Protection Officer: dpo@gridllm.com
Address: [Your Business Address]